Return Policy

We take pride in the quality and workmanship of our merchandise manufactured in our state-of-the-art factory and are confident that you will be completely satisfied. If you decide to return your original purchase made online or over the phone, for any reason at all, Elite Fine Jewelry will refund your item(s) as long as the package is postmarked by the 15th day of you receiving the item(s).

All exchanges and upgrades are final.
NO Refunds on ALL custom-built items.

Please ensure that the contents of the package are in their original condition and secure within the original box provided. For security reasons, do not indicate the contents on the exterior of the package. Do not forget to include the diamond certificate, if applicable: a $100 fee applies to any missing diamond certificate. We recommend returning the package to us by registered mail insured for the amount of the item(s).

Please mail the package to the address below and confirm that your name and address printed on the outside of the package:


ELITE FINE JEWELRY will process your return upon receipt of the package. Returns or exchanges must accompany by the original sales receipt. Upon receipt, we must confirm that the returned jewelry is not damaged AND in its original condition.

Order Processing & Shipping Disclaimer
Please allow 24-48 hours for order processing on all in-stock merchandise, any labor repairs or service adjustments may extend order processing. Please keep in mind estimated times and our guidelines. An order processing period is separate from shipping.
All orders placed after 1:00 pm Pacific Standard Time will begin processing the following business day.
Backordered and pre-order items do not begin processing until inventory received at our fulfillment center. For further inquiries on the shipping timeline please call us at: 954-447-2771
NO RETURNS OR REFUNDS on in-store location purchases, exchanges only. All exchanges must be accompanied by the original sales receipt. All items except for custom and special orders may be exchanged within 14 days. All loose diamonds, diamond stud earrings, and diamond solitaire pendants may be exchanged within 30 days of purchase. Customized, sized, or altered items are not eligible for exchange.